Refund policy

30-Day Return Policy

At Elvarim, we want you to shop with confidence. If you are not satisfied with your purchase, you can return eligible products within 30 days of delivery under the terms below.

 

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Your return request is submitted within 30 days of the confirmed delivery date.

  • Items are unused, unopened, and in their original packaging. For health and safety reasons, opened supplements cannot be returned.

 

What Is Refunded

  • Approved returns receive a refund of the product price.

  • Original shipping and handling fees are non-refundable.

  • Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including shipping, at no cost to you. You will not need to pay for return shipping.

 

How to Request a Return

  1. Email support@elvarim.com with your order number and the item(s) you want to return.

  2. We will confirm your eligibility and send you the return address.

  3. Ship the unopened item(s) back to us. We recommend using a tracked shipping service.

  4. Once we receive and inspect your return, we will process your refund to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

 

Not Eligible for Refunds

  • Return requests submitted more than 30 days after delivery.

  • Opened or used products, unless the item arrived damaged, defective, or incorrect.

  • Subscription renewal orders that have been opened or used (unopened renewal orders can be returned within 30 days of delivery — see Subscriptions below).

     

     

 

Subscriptions

  • How subscriptions work. Some Elvarim products can be purchased as a subscription that automatically renews unless canceled. You will be charged using the payment method you provided every 30 days, or at the delivery schedule you selected (your "billing period"). By placing a subscription order, you agree to these auto-renewal terms.

  • Cancel anytime. You can pause, skip, or cancel your subscription at any time from your customer account, or by emailing support@elvarim.com. To avoid the next charge, cancel before your next renewal date. Cancellations take effect at the end of your current billing period.

  • Renewal orders. Each renewal order is covered by this same 30-day return policy. Unopened renewal orders can be returned within 30 days of their delivery date.

  • Billing information. Please keep your billing details current, including your address and card information. You can update them in your customer account or by contacting our support team.

 

Contact Customer Support

If you have any questions about returns or refunds, contact our support team at support@elvarim.com.