Shipping policy

Shipping Policy

At Elvarim, we want you to know what to expect when you place an order. This page explains how we process, ship, and deliver your order.

 

Where We Ship

We ship to all countries available at checkout. If your country is not listed at checkout, we are unable to ship to your address at this time.

 

Order Processing

Processing time: 1 business day. Orders are processed the next business day.

Order cut-off time: 11:59 PM. Orders placed before this time are processed the next business day.

Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday are processed on Monday. Sunday is not a processing day. Orders placed on public holidays are processed on the next business day.

You will receive an order confirmation email right after purchase, and a shipping confirmation email with your tracking number once your order ships.

 

Shipping Costs and Delivery Times

Shipping costs and estimated delivery times for your country are shown at checkout before you pay. Delivery times are estimated from the date your order ships, not the date it was placed. Orders are typically delivered within 7 to 12 days.

 

Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also check your order status by logging in to your customer account. Tracking may take up to 48 hours to update after your order ships.

 

Delays

Delivery estimates are not guaranteed. Orders may occasionally be delayed by carrier issues, customs checks, weather, or peak holiday periods. If your order is significantly delayed, we will contact you with an update.

 

Lost, Damaged, or Undelivered Packages

  • If your tracking has not updated for an extended period, or your package has not arrived after the estimated delivery date, contact us and we will investigate with the carrier.

  • If your order arrives damaged, defective, or incorrect, please see our Refund Policy for how we handle these cases.

  • Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us as soon as possible and we will try to update it before your order ships.

 

Import Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are not included in the product price or shipping cost and are the customer's responsibility. Please check with your local customs office for details.

 

Contact Us

If you have any questions about shipping, contact our support team at support@elvarim.com.